{"id":10534,"date":"2021-06-22T13:00:03","date_gmt":"2021-06-22T16:00:03","guid":{"rendered":"https:\/\/wanode.io\/?p=10534"},"modified":"2021-10-18T16:57:18","modified_gmt":"2021-10-18T19:57:18","slug":"net-promoter-score","status":"publish","type":"post","link":"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/","title":{"rendered":"NPS \u2013 Net Promoter Score autom\u00e1tico con chatbot"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"10534\" class=\"elementor elementor-10534\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-426fb48c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"426fb48c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57626adb\" data-id=\"57626adb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-542ec691 elementor-widget elementor-widget-text-editor\" data-id=\"542ec691\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A lealdade do seus <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">a una <\/span><b>marca <\/b><span style=\"font-weight: 400;\">es esencial para cualquiera <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">que desea se manter \u00e0 <\/span><b>frente da concorr\u00eancia<\/b><span style=\"font-weight: 400;\"> e aproveitar el crecimiento futuro. essa <\/span><b>m\u00e9trica de lealtad del cliente<\/b><span style=\"font-weight: 400;\"> es medida com <\/span><b>Puntuaci\u00f3n neta del promotor (NPS)<\/b><span style=\"font-weight: 400;\">, que es una manera f\u00e1cil de saber cual<\/span><b> porcentaje de clientes retornar\u00e1 <\/b><span style=\"font-weight: 400;\">continuamente. Esta f\u00f3rmula simple implica <\/span><b>pesquisar os clientes<\/b><span style=\"font-weight: 400;\"> para descobrir quantos alegam <\/span><b>lealtad <\/b><span style=\"font-weight: 400;\">y cuantos no <\/span><b>recomendariam sua marca a outra pessoa.<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><h2><span class=\"ez-toc-section\" id=\"Como_calcula_Net_Promoter_Score_NPS\"><\/span><strong>Como calcular <b>\u00bfPuntuaci\u00f3n neta del promotor (NPS)?<\/b><\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Tabla de contenidos<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a929a82227b9\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Palanca<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a929a82227b9\"  aria-label=\"Palanca\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Como_calcula_Net_Promoter_Score_NPS\" >\u00bfC\u00f3mo calcular Net Promoter Score (NPS)?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Quais_as_vantagens_de_ter_pesquisa_de_Net_Promoter_Score_NPS_automatizada_por_chatbots\" >\u00bfCu\u00e1les son las ventajas de la investigaci\u00f3n de Net Promoter Score (NPS) automatizada por chatbots?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Canal_de_alta_satisfacao\" >Canal de alta satisfac\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Conveniencia\" >Conveniencia<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Velocidade\" >Velocidade<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Informacoes\" >Informa\u00e7\u00f5es<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/#Comportamento_do_consumidor\" >Comportamento do consumidor<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-weight: 400;\">Mmm <\/span><b>Servicio Nacional de Salud <\/b><span style=\"font-weight: 400;\">\u00e9 calculado com uma <\/span><b>escala de 0 a 10<\/b><span style=\"font-weight: 400;\">; sistema operativo <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">recebem uma pergunta do tipo: &#039;<\/span><b>\u00bfCu\u00e1l es la probabilidad de que usted recomiende una empresa a otras personas?<\/b><span style=\"font-weight: 400;\"> Pontua\u00e7\u00f5es de nove e dez s\u00e3o considerados <\/span><b>positivas <\/b><span style=\"font-weight: 400;\">\u2013 o que significa que esas personas se ayudan <\/span><b>neg\u00f3cio a crecer<\/b><span style=\"font-weight: 400;\"> \u2013 e pontua\u00e7\u00f5es de seis e menos s\u00e3o considerados negativos para sua <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">(pontua\u00e7\u00f5es de 7 a 8 s\u00e3o ignoradas).<\/span><\/p><p><span style=\"font-weight: 400;\">Calcular una <\/span><b>Puntuaci\u00f3n neta del promotor<\/b><span style=\"font-weight: 400;\"> Es tan simple cuanto pegar a <\/span><b>porcentaje de clientes <\/b><span style=\"font-weight: 400;\">que deram uma <\/span><b>pontua\u00e7\u00e3o positiva<\/b><span style=\"font-weight: 400;\"> \u2013 ou seja, nove ou mais \u2013 e subtrair a porcentagem de <\/span><b>pontua\u00e7\u00f5es negativas<\/b><span style=\"font-weight: 400;\"> (seis ou menos) dela. O <\/span><b>racioc\u00ednio <\/b><span style=\"font-weight: 400;\">por tr\u00e1s disso \u00e9 que cuanto mayor o <\/span><b>Puntuaci\u00f3n neta del promotor <\/b><span style=\"font-weight: 400;\">De una <\/span><b>empresa<\/b><span style=\"font-weight: 400;\">, mayor a probabilidade de un determinado <\/span><b>cliente <\/b><span style=\"font-weight: 400;\">recomend\u00e1-lo a outros. Idealmente, isso d\u00e1 \u00e0s <\/span><b>empresas <\/b><span style=\"font-weight: 400;\">Hola <\/span><b>dado f\u00e1cil de analisar<\/b><span style=\"font-weight: 400;\"> e entender cual o <\/span><b>potencial real de la empresa. <\/b><span style=\"font-weight: 400;\">E determinar si es necesario hacer alguna alteraci\u00f3n en sua<\/span><b> estrategia de atenci\u00f3n al cliente.<\/b><\/p><p><span style=\"font-weight: 400;\">Aunque <\/span><b>Puntuaci\u00f3n neta del promotor <\/b><span style=\"font-weight: 400;\">possa ser uma<\/span><b> ferramenta \u00fatil <\/b><span style=\"font-weight: 400;\">para tomada de decis\u00e3o e <\/span><b>avalia\u00e7\u00e3o de estrat\u00e9gia<\/b><span style=\"font-weight: 400;\">, \u00e9 importante recordar que nem toda <\/span><b>situaci\u00f3n <\/b><span style=\"font-weight: 400;\">precisa desse tipo de <\/span><b>evaluaci\u00f3n<\/b><span style=\"font-weight: 400;\">. Como muchas <\/span><b>herramientas<\/b><span style=\"font-weight: 400;\">, una utilidad de uma <\/span><b>Puntuaci\u00f3n neta del promotor<\/b><span style=\"font-weight: 400;\"> depende <\/span><b>inteiramente da situa\u00e7\u00e3o.<\/b><\/p><p><span style=\"font-weight: 400;\">Una forma de as <\/span><b>empresas <\/b><span style=\"font-weight: 400;\">aumentarem seu <\/span><b>Puntuaci\u00f3n neta del promotor<\/b><span style=\"font-weight: 400;\"> \u00e9 empregando <\/span><b>robots conversacionales <\/b><span style=\"font-weight: 400;\">por medio de<\/span><b> sistema de CRM.<\/b><span style=\"font-weight: 400;\"> Estas herramientas permiten una interacci\u00f3n perfecta con el sistema operativo <\/span><b>clientes<\/b><span style=\"font-weight: 400;\">, sem una necesidad de supervisi\u00f3n de um <\/span><b>asistente<\/b><span style=\"font-weight: 400;\">. el o <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">podem obter as <\/span><b>Informaci\u00f3n <\/b><span style=\"font-weight: 400;\">de que precisam, quando precisam. E a sua <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">obtener como <\/span><b>Informaci\u00f3n importante<\/b><span style=\"font-weight: 400;\"> sobre ellos. Os <\/span><b>robots conversacionales <\/b><span style=\"font-weight: 400;\">tamb\u00e9m s\u00e3o uma \u00f3tima maneira de <\/span><b>retroalimentaci\u00f3n de coletar <\/b><span style=\"font-weight: 400;\">sobre un <\/span><b>satisfacci\u00f3n del cliente<\/b><span style=\"font-weight: 400;\">. Vejamos algumas maneiras como essa <\/span><b>herramienta de soporte al cliente<\/b><span style=\"font-weight: 400;\"> pode ser usado para criar melhores <\/span><b>Puntuaci\u00f3n neta del promotor <\/b><span style=\"font-weight: 400;\">mi <\/span><b>mejorar la experiencia del cliente<\/b><span style=\"font-weight: 400;\"> que voc\u00ea est\u00e1 oferecendo<\/span><\/p><h3><span class=\"ez-toc-section\" id=\"Quais_as_vantagens_de_ter_pesquisa_de_Net_Promoter_Score_NPS_automatizada_por_chatbots\"><\/span><strong>\u00bfCu\u00e1les son las ventajas de la investigaci\u00f3n de Net Promoter Score (NPS) automatizada por chatbots?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><h3><span class=\"ez-toc-section\" id=\"Canal_de_alta_satisfacao\"><\/span><strong>Canal de alta satisfac\u00e7\u00e3o<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Como os <\/span><b>robots conversacionales <\/b><span style=\"font-weight: 400;\">usam <\/span><b>inteligencia artificial<\/b><span style=\"font-weight: 400;\">, eles podem criar uma <\/span><b>experiencia m\u00e1s personalizada <\/b><span style=\"font-weight: 400;\">Para ti <\/span><b>base de clientes.<\/b><span style=\"font-weight: 400;\"> Eles s\u00e3o capaces de decifrar o <\/span><b>contexto <\/b><span style=\"font-weight: 400;\">de qualquer conversa para <\/span><b>responder a los clientes<\/b><span style=\"font-weight: 400;\"> de forma relevante e natural. os <\/span><b>robots conversacionales<\/b><span style=\"font-weight: 400;\">, tamb\u00e9m, podem acessar o <\/span><b>perfil eo hist\u00f3rico de un cliente<\/b><span style=\"font-weight: 400;\"> para fornecer um n\u00edvel mais <\/span><b>alto de personalizaci\u00f3n<\/b><span style=\"font-weight: 400;\">. Tu <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">No s\u00f3lo siento que estoy recibiendo algo. <\/span><b>servicio personalizado<\/b><span style=\"font-weight: 400;\">, mas, tamb\u00e9m, receber\u00e3o <\/span><b>respostas de alta qualidad<\/b><span style=\"font-weight: 400;\">e \u00e0s suas perguntas. Ao calcular sus pr\u00f3ximas <\/span><b>Puntuaci\u00f3n neta del promotor<\/b><span style=\"font-weight: 400;\">, a<\/span><b> satisfacci\u00f3n del cliente <\/b><span style=\"font-weight: 400;\">valer\u00e1 a pena<\/span><\/p><p><strong>\u00a0<\/strong><\/p><h3><span class=\"ez-toc-section\" id=\"Conveniencia\"><\/span><strong>Conveniencia<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Muchos <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">n\u00e3o t\u00eam tempo para buscar<\/span><b> soporte por tel\u00e9fono de las empresas<\/b><span style=\"font-weight: 400;\"> Cuando se produce un problema. Eles precisam de um <\/span><b>canal de comunicaci\u00f3n conveniente<\/b><span style=\"font-weight: 400;\"> que possam utilizar rapidamente e de <\/span><b>f\u00e1cil acceso<\/b><span style=\"font-weight: 400;\">. \u00c9 por isso que os <\/span><b>robots conversacionales <\/b><span style=\"font-weight: 400;\">s\u00e3o um dos ativos mais importantes para as <\/span><b>equipos de soporte dos tempos modernos<\/b><span style=\"font-weight: 400;\">s. Os <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">podem interagir con ellos las 24 horas del d\u00eda, los 7 d\u00edas de la semana y podem at\u00e9 se conecta com eles em seus <\/span><b>tel\u00e9fonos inteligentes<\/b><span style=\"font-weight: 400;\">. Este <\/span><b>n\u00edvel de conveni\u00eancia<\/b><span style=\"font-weight: 400;\"> \u00e9 \u00f3timo para sua <\/span><b>Puntuaci\u00f3n neta del promotor<\/b><span style=\"font-weight: 400;\">. Al\u00e9m disso, usted puede programar f\u00e1cilmente usted mismo <\/span><b>robots conversacionales <\/b><span style=\"font-weight: 400;\">para obtener <\/span><b>comentario <\/b><span style=\"font-weight: 400;\">S\u00ed <\/span><b>fidelidad al cliente<\/b><span style=\"font-weight: 400;\"> no final de cada <\/span><b>atenci\u00f3n al cliente<\/b><span style=\"font-weight: 400;\"> y de <\/span><b>vendas<\/b><span style=\"font-weight: 400;\">. Voc\u00ea tamb\u00e9m pode obter <\/span><b>comentario <\/b><span style=\"font-weight: 400;\">acerca de <\/span><b>nuevos productos<\/b><span style=\"font-weight: 400;\">, o que pode <\/span><b>dirigir estrat\u00e9gicamente <\/b><span style=\"font-weight: 400;\">para un<\/span><b> planeamiento de marketing futuro<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><figure id=\"attachment_10539\" aria-describedby=\"caption-attachment-10539\" style=\"width: 1920px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"size-full wp-image-10539\" src=\"https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12.png\" alt=\"Puntuaci\u00f3n neta del promotor.\" width=\"1920\" height=\"1080\" srcset=\"https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12.png 1920w, https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12-600x338.png 600w, https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12-711x400.png 711w, https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12-1400x788.png 1400w, https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12-768x432.png 768w, https:\/\/wanode.io\/wp-content\/uploads\/2021\/06\/2-12-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><figcaption id=\"caption-attachment-10539\" class=\"wp-caption-text\">Puntuaci\u00f3n neta del promotor.<\/figcaption><\/figure><h3><span class=\"ez-toc-section\" id=\"Velocidade\"><\/span><strong>Velocidade<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Unos dos <\/span><b>factores m\u00e1s importantes <\/b><span style=\"font-weight: 400;\">en una operaci\u00f3n de <\/span><b>soporte al cliente<\/b><span style=\"font-weight: 400;\">e \u00e9 a velocidade com que voc\u00ea pode resolver o <\/span><b>problema de un cliente<\/b><span style=\"font-weight: 400;\">. A incapacidade de fornecer uma <\/span><b>soluci\u00f3n r\u00e1pida<\/b><span style=\"font-weight: 400;\"> es un gran obst\u00e1culo para muchos <\/span><b>clientes<\/b><span style=\"font-weight: 400;\">. <\/span><b>Chatbots <\/b><span style=\"font-weight: 400;\">ofrecemos una soluci\u00f3n m\u00e1s r\u00e1pida para <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">que buscam respuestas sobre preguntas menores. os <\/span><b>sistemas de CRM<\/b><span style=\"font-weight: 400;\"> que ofrecen <\/span><b>servicios <\/b><span style=\"font-weight: 400;\">con <\/span><b>robots conversacionales<\/b><span style=\"font-weight: 400;\">, reducir a <\/span><b>carga de trabalho<\/b><span style=\"font-weight: 400;\"> de sus <\/span><b>colaboradores <\/b><span style=\"font-weight: 400;\">y usamos o <\/span><b>aprendizaje autom\u00e1tico p<\/b><span style=\"font-weight: 400;\">ara fornecer <\/span><b>soluciones r\u00e1pidas<\/b><span style=\"font-weight: 400;\">. Quando se trata da <\/span><b>satisfacci\u00f3n del cliente<\/b><span style=\"font-weight: 400;\">, esto es muda o <\/span><b>juego<\/b><span style=\"font-weight: 400;\">. Al\u00e9m disso, os <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">podem dar <\/span><b>retroalimentaci\u00f3n r\u00e1pida<\/b><span style=\"font-weight: 400;\"> no final de um atendimento de <\/span><b>soporte al cliente<\/b><span style=\"font-weight: 400;\">, em vez de preencher uma <\/span><b>b\u00fasqueda por correo electr\u00f3nico.<\/b><\/p><h3><span class=\"ez-toc-section\" id=\"Informacoes\"><\/span><strong>Informa\u00e7\u00f5es<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Adem\u00e1s, ao fazer perguntas estrat\u00e9gicas o chatbots tienen m\u00e1s informaci\u00f3n importante sobre su negocio, tanto para aprimorar los poss\u00edveis gargalos cuanto para mejorar e innovar nas estrategias que ya estamos dando certo. Pode, ainda, criar novos produtos, estrategias de ventas como: upsell downsell, oderbump. Poder construir campanhas mais personalizadas e todo o que aumenta o seu <\/span><b>Puntuaci\u00f3n neta del promotor.<\/b><strong><br \/><\/strong><\/p><h3><span class=\"ez-toc-section\" id=\"Comportamento_do_consumidor\"><\/span><b>Comportamento do consumidor<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3><p><span style=\"font-weight: 400;\">Voc\u00ea consegue entender mejor como o seu <\/span><b>consumidor se comporta,<\/b><span style=\"font-weight: 400;\"> o que ele pensa em rela\u00e7\u00e3o ao seu <\/span><b>Negociaci\u00f3n <\/b><span style=\"font-weight: 400;\">y a ti <\/span><b>mercado<\/b><span style=\"font-weight: 400;\">. Quais s\u00e3o as expectativas que ele possui sobre o teu <\/span><b>negocio<\/b><span style=\"font-weight: 400;\">. Isso \u00e9 importante para que a sua <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">esteja sempre \u00e0 frente ou de acuerdo com o <\/span><b>mercado<\/b><span style=\"font-weight: 400;\">. Pois, muitas vezes, temos uma <\/span><b>vis\u00e3o miope do nosso neg\u00f3ci<\/b><span style=\"font-weight: 400;\">oe \u00e9 por isso que \u00e9 t\u00e3o importante estar siempre en contacto con o <\/span><b>cliente <\/b><span style=\"font-weight: 400;\">e saber o que ele est\u00e1 pensando.<\/span><\/p><p><span style=\"font-weight: 400;\">Se utilizar um <\/span><b>sistema integrado<\/b><span style=\"font-weight: 400;\">, una sua <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">y hoy <\/span><b>Equipar <\/b><span style=\"font-weight: 400;\">ir\u00e1 ter todas as <\/span><b>Informaci\u00f3n de forma r\u00e1pida y f\u00e1cil.<\/b><span style=\"font-weight: 400;\">yo, <\/span><b>optimizando el tempo de todo el equipo<\/b><span style=\"font-weight: 400;\"> y trabajando de <\/span><b>forma m\u00e1s inteligente e integrada<\/b><span style=\"font-weight: 400;\">. Para que consiga captar os <\/span><b>clientes <\/b><span style=\"font-weight: 400;\">y para que ellos <\/span><b>disponibilizam como informa\u00e7\u00f5es importantes<\/b><span style=\"font-weight: 400;\">, \u00e9 imprescind\u00edvel no mundo atual, que a <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">n\u00e3o s\u00f3 esteja em todos os <\/span><b>canales de comunicaci\u00f3n interna<\/b><span style=\"font-weight: 400;\">t, como, tamb\u00e9m, esteja criando <\/span><b>contenido <\/b><span style=\"font-weight: 400;\">e interagiendo com os seus <\/span><b>dirige <\/b><span style=\"font-weight: 400;\">En todos nosotros <\/span><b>canais<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Por eso es tan importante para m\u00ed <\/span><b>sistema de CRM integrado<\/b><span style=\"font-weight: 400;\">, que trabaja con <\/span><b>inteligencia artificial, aprendizaje autom\u00e1tico<\/b><span style=\"font-weight: 400;\"> y oferta <\/span><b>atenci\u00f3n por medio de chatbots<\/b><span style=\"font-weight: 400;\">. <\/span><a href=\"https:\/\/wanode.io\/es\/tutoriais\/\"><b>Empresas <\/b><span style=\"font-weight: 400;\">como un <\/span><b>Chat2Desk <\/b><\/a><span style=\"font-weight: 400;\">oferecem isso tudo. Operando <\/span><b>tiempo completo<\/b><span style=\"font-weight: 400;\">, con um <\/span><b>tablero integrado <\/b><span style=\"font-weight: 400;\">con todos nosotros <\/span><b>canales de comunicacion<\/b><span style=\"font-weight: 400;\"> en que sua <\/span><b>empresa <\/b><span style=\"font-weight: 400;\">est\u00e1, para que assim, seus <\/span><b>colaboradores <\/b><span style=\"font-weight: 400;\">n\u00e3o percam nem um minuto de <\/span><b>interacci\u00f3n con el plomo, <\/b><span style=\"font-weight: 400;\">o fazendo esperar.<\/span><\/p><p><strong><span style=\"font-weight: 400;\">E, \u00f3bvio, o pr\u00f3prio <\/span><b>robot conversacional <\/b><span style=\"font-weight: 400;\">Por lo tanto, ya que funciona en tiempo integral, no solo atiendo preguntas simples y elaborando cosas complejas para nosotros. <\/span><b>asistentes<\/b><span style=\"font-weight: 400;\">. Como, tamb\u00e9m, coletando e <\/span><b>organizando as informa\u00e7\u00f5es<\/b><span style=\"font-weight: 400;\"> para, depois, disponibilizar todo en um <\/span><b>panel<\/b><span style=\"font-weight: 400;\">.<\/span><\/strong><\/p><p><a href=\"https:\/\/calendly.com\/c2dbr-vendas\/demo\/?utm_source=site&amp;utm_medium=blog&amp;utm_campaign=net-promoter-score\"><img decoding=\"async\" class=\"aligncenter wp-image-6648 size-full\" src=\"https:\/\/wanode.io\/wp-content\/uploads\/2020\/06\/AGENDAR-DEMONSTRA\u00c7\u00c3O-3-e1591152222880.png\" alt=\"\" width=\"500\" height=\"131\" \/><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>A lealdade do seus clientes \u00e0 uma marca \u00e9 essencial para qualquer empresa que deseja se manter \u00e0 frente da concorr\u00eancia e aproveitar o crescimento futuro. Essa m\u00e9trica de lealdade do cliente \u00e9 medida com Net Promoter Score (NPS), que \u00e9 uma maneira f\u00e1cil de saber qual porcentagem de clientes retornar\u00e1 continuamente. Essa f\u00f3rmula simples&hellip;&nbsp;<a href=\"https:\/\/wanode.io\/es\/blog\/puntuacion-neta-del-promotor\/\" class=\"\" rel=\"bookmark\">Leer m\u00e1s \u00bb<span class=\"screen-reader-text\">NPS \u2013 Net Promoter Score autom\u00e1tico con chatbot<\/span><\/a><\/p>","protected":false},"author":28,"featured_media":10536,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"neve_meta_sidebar":"","neve_meta_container":"","neve_meta_enable_content_width":"","neve_meta_content_width":0,"neve_meta_title_alignment":"","neve_meta_author_avatar":"","neve_post_elements_order":"","neve_meta_disable_header":"","neve_meta_disable_footer":"","neve_meta_disable_title":"","footnotes":""},"categories":[45,44,1,43],"tags":[69,243,65,60,80,57,76],"class_list":["post-10534","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facebook-messenger","category-instagram-direct","category-omnichannel","category-whatsapp-business","tag-atendimentodigitalautomatico","tag-chat2deskbrasil","tag-marketingbrasil","tag-omnichannelbrasil","tag-transformacaodigitalbrasil","tag-whatsappbrasil","tag-whatsappbusinessbrasil"],"_links":{"self":[{"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/posts\/10534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/comments?post=10534"}],"version-history":[{"count":0,"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/posts\/10534\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/media\/10536"}],"wp:attachment":[{"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/media?parent=10534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/categories?post=10534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/wanode.io\/es\/wp-json\/wp\/v2\/tags?post=10534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}